Taking care of business


You can rely on the speed, security and guaranteed up-time of our copper, last-mile Ethernet service to take care of your critical business applications and processes, and to ensure the very best user experience for your customers and staff alike.


Our Ethernet service delivers reliable, high-speed connectivity to each of your business sites across our performance engineered network with multi-level redundancy and security built in.

And to make sure your service is always running at its very best, we deploy world-class, fully automated monitoring processes with 24×7 support every day of the year.

Business Ethernet you can rely on


Quick installation to keep your business moving

It takes just 30 working days from the date your application with Exetel to the date your service is installed and activated.


Within 7 days of your application being received you will be given a planned installation date. The actual date will be confirmed within 21 days.

We guarantee your up-time to 99.95%

Many providers don’t offer a service level guarantee and can leave their business clients waiting longer than 36 hours to resolve a fault.


With an Exetel Service Level Agreement, when a problem occurs the fault is defined and resolved within the timeframe set by your agreement. Our SLA and pricing vary so you can choose the level of cover that is right for your business depending on your operational reliance on the internet.


Our target fault response time is 1 hour. Our target restoration time is 4 hours.

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Your 99.95% service level agreement

Our commitment to keeping you operational

Service Type
Service Level Guaranteed
Service Availability
The availability of the connection between the customer router/modem and the Exetel network.
Exetel will ensure that service availability is no less than 99.95%.
Response Time To Acknowledge Service Fault
The time it takes Exetel to acknowledge a problem exists.
Exetel will ensure that any email or phone call received advising Exetel of a “line out” problem will be acknowledged and logged within 60 minutes.
Time To Restore A Line Out Service
The time it takes Exetel to re-activate the service.
Exetel will guarantee that it will re-activate a line that has dropped out within 4 hours of the problem being logged.

Credit for outage.
Your guarantee.

Exetel will provide you with a designated service up time per calendar month basis. In the event that we do not deliver the service covered under the SLA at the level(s) guaranteed then a schedule of rebates of the monthly access fee will apply.

Outage Guarantee

Call us now. Or let us call you

Register your details and one of our telco consultants will call you, at a time that suits you, to answer any questions you may have. No obligation. No hassle.