Enjoy high performance, business grade nbn™


nbn™ operates three different Traffic Classes of phone and internet service. Each class has been designed to deliver different service priorities for different business needs.


Traffic Class 2 (TC2) has been specifically built to deliver access to high performance data for your business applications and services. TC2 provides nation-wide coverage for businesses that need consistent, predictable download and upload speeds for business applications such as e-commerce, critical cloud services, IPTV and video conferencing.

With nbn™ TC2 access, your business has access to the following features:

A Committed Information Rate (CIR)

Designed to help make sure your data performance is consistent. Your critical applications and services are supported by steady, consistent bandwidth and ensured throughput.

Symmetrical download and upload speeds

Designed to make interactive applications perform seamlessly. TC2 is perfect for interactive, real-time applications such as video conferencing, as well as your cloud-hosted business platforms and services.

Defined latency, jitter and loss characteristics

TC2 is designed to provide the predictability and reliability you need to run important interactive business grade applications. TC2 can ensure a high-quality user experience for your customers and staff.

Built for critical business applications

Rest easy with our leading service level agreement

If you run business applications over the internet you can rely on nbn™ TC2 to deliver an excellent customer and staff customer experience. Business grade nbn™ TC2 has been specifically designed to optimise the performance of the following:

  • Broadcast TV and IPTV
  • Software as a Service applications
  • Video conferencing
  • Business-critical cloud services, including Platform as a Service (PaaS)
  • Live audio and video streaming
  • Video surveillance
  • Data back-up
  • Real-time data recovery
  • Video on demand
  • E-commerce
  • Security data transmission – including VoIP services
  • VPN access

Is business grade nbn™ right for you?

Built for larger businesses with a wide range of needs

If you have replaced manual, disconnected business processes with platform driven online alternatives – from customer engagement to the way you manage your supply chains – your business can benefit from Traffic Class 2 access.

We also understand that the internet is fundamental to your business operations, on a minute-by-minute basis. Our enhanced Service Level Agreement for business-grade TC2 nbn™ helps manage the risk of downtime for your mission-critical services.

Talk to us about a plan for you

Business-grade TC2 nbn™ plans

99.95% guaranteed uptime
Symmetric and guaranteed speeds
1:1 contention
Speeds starting at 5/5Mbps to 40/40Mbps
CBD pricing starting at $1,575 for 40/40Mbps
Dedicated Account Manager

Your business grade nbn™ service agreement


Many providers don’t offer a service level guarantee and can leave their business clients waiting longer than 36 hours to resolve a fault.

With an Exetel Service Level Agreement, when a problem occurs the fault is defined and resolved within the time frame set by your agreement. Our SLA and pricing vary so you can choose the level of cover that is right for your business depending on your operational reliance on the internet. Our target fault response time is 1 hour. Our target restoration time is 4 hours.

Service Type
Service Level Guaranteed
Service Availability
The availability of the connection between the customer router/modem and the Exetel network.
Exetel will ensure that service availability is no less than 99.95%.
Response Time To Acknowledge Service Fault
The time it takes Exetel to acknowledge a problem exists.
Exetel will ensure that any email or phone call received advising Exetel of a “line out” problem will be acknowledged and logged within 60 minutes.
Time To Restore A Line Out Service
The time it takes Exetel to re-activate the service.
Exetel will guarantee that it will re-activate a line that has dropped out within 4 hours of the problem being logged.

Credit for outage.
Your guarantee.

Exetel will provide you with a designated service up time per calendar month basis. In the event that we do not deliver the service covered under the SLA at the level(s) guaranteed then a schedule of rebates of the monthly access fee will apply.

Call us now. Or let us call you

Register your details and one of our telco consultants will call you, at a time that suits you, to answer any questions you may have. No obligation. No hassle.